Frequently Asked Questions

General

 

Are your cottages suitable for couples and families? 

Particularly outside of school holiday season, Green Door Cottages is ideal for couples wanting a peaceful or romantic break – our cottages make a wonderful setting to spend quality time together. Port Gaverne is a great base too for exploring Cornwall – there are coastal walks, great pubs & restaurants just a short distance.

Families love the Green Door Cottages!  With the beach on the doorstep, there is something for everyone.  Many of our guests came themselves as children and enjoyed rock-pooling and swimming in Port Gaverne, and now return with the next generation. 

What about groups of friends or family? 

We have 10 properties and can sleep up to 47 people (plus babies and small children in cots/z-beds).  You can book all 8 cottages and enjoy exclusive use of the communal courtyard garden; and if you book both Tregudda apartments you can sleep up to 16 people and have exclusive use of the whole property and garden. Groups of family or friends often book several cottages together.  We find this is really popular - allowing everyone to stay all together, whilst also benefitting from their own space.

How do I find out about the layout of all the properties on-site? 

 Our 8 cottages are all located together around the communal courtyard garden and the Tregudda apartments are a short distance away.  The beach is approximately 50 meters away and the pub is just across the lane. Click here for a plan.

Can I bring my dog with me to Green Door Cottages?  

Yes – a maximum of 2 well behaved dogs are very welcome at the Green Door Cottages – please let us know when you book. 

What do I need to bring?  

Our properties are fully equipped for self-catering, click here for a kitchen inventory.  We supply all bed linen & towels.  Please bring beach towels, dog bedding and towels. 

Do you supply cots & highchairs? 

Yes, free of charge.  Please request when you book.  The cots are travel cots with a mattress and we do supply cot bedding.  The highchairs are full sized.

Can I get food delivered? 

Yes – for details, see our Grocery Shopping page. 

Is your bedding hypo-allergenic? 

All pillows and duvets are hypo-allergenic.  Feather pillows are available on request.

If I’m staying for more than a week, will my bedlinen/towels be changed? 

If you are staying 2 weeks or more, bed linen, tea towels and towels will be changed mid-stay by our housekeeping staff.

Booking your Holiday

How do I find out if a property is available for the dates I am interested in? 

All our availability is shown live on our website and you can book online. Please call us on 01305 789000 if you cannot find what you are looking for.

Can I book a short break? 

Short breaks are available for a minimum stay of 2 nights all year round (except Easter week, May half term week, July and August).

For any 2 night stay starting on a Friday, or 3 starting on a Thursday, guests can benefit from a late departure time on the Sunday of 1pm, at no extra charge. Please advise at point of booking if you would like to take advantage of this offer.

Please contact us to arrange a booking.

Changeover Days 

Our changeover days are either Friday or Saturday, depending on the property.  Short breaks can start on any day (subject to availability).

Can I get a discount/special offer? 

We occasionally have special offers outside of the high season – please sign up for our newsletter, join our Facebook page or check our Special Offers Page to see what is currently available.

How much of a deposit do I need to pay at the time of booking? 

Reservations will be made upon receipt of a deposit of one-third of the total cost of the holiday or full payment if the holiday is less than 8 weeks away.  We will send written confirmation upon receipt of the deposit.

When’s my balance due? 

Payment of the balance of the total cost of the holiday booking is due eight weeks before the date on which the holiday is to commence.

How do I know my booking is confirmed? 

All bookings are confirmed by email once the deposit payment has been made. If you have not received this confirmation please contact us immediately to ensure your booking is valid.

What are your terms and conditions of booking and cancellation policy? 

Please see our terms and conditions and cancellation policy.

Arrival

Where are the Green Door Cottages - can I get there by public transport? 

Unspoiled Port Gaverne has the advantage of enjoying a tucked-away un-commercialised location on the North Cornish coast - but we’re still easy to find and accessible by public transport. 

What time can we check in/check out? 

Check in time is 3pm (4pm for the Tregudda apartments) on your day of arrival and checkout is 10am on your leaving day.

Will I get directions to my cottage? 

Yes, we will send your directions on how to reach your cottage when we’ve received your balance payment, approximately 8 weeks before your holiday starts. If you have booked a last minute break, we will send this to you along with your confirmation invoice, as soon as the booking is paid in full.

How will I get the keys to my cottage? 

We will contact you approximately 8 weeks before your holiday starts with details of where to find the keys to your cottage. If you have booked a last minute break we will send this to you along with your confirmation invoice.

During your stay

What parking is available? 

Some of our properties have parking directly outside or you will have an allocated parking space in our private car park, nearby.

What is the phone & Internet access like? 

All of our properties have unlimited free superfast broadband.

Mobile phone reception is available on the following networks: EE, 3, T-Mobile and Orange.  No landline phone in the properties, however there is a public payphone in the Port Gaverne Hotel, directly opposite. 

What if I have a problem whilst on holiday? 

We have comprehensive Guest Welcome folders in each of our properties, which include details about who to contact in the unlikely event that you have any problems or concerns whilst on holiday. Our maintenance/handyman lives on site and so any problems can be sorted out quickly.  It is really important that you call us if you are unhappy about any aspect of your holiday cottage, as we want to have every opportunity to put things right or improve them for you at the time. 

Do you have Laundry facilities? 

All of our properties have their own laundry facilities.